General Manager
Purpose: Lead and manage the dispensary to meet sales, compliance, and customer experience goals.
Responsibilities:
Oversee all operational departments and ensure compliance with Cannabis Control Commission rules.
Manage P&L, scheduling, hiring, and sales goals.
Ensure Responsible Vendor training for new employees; maintain training records.
Establish policies, manage vendor relationships, and lead community outreach.
Assistant Manager
Purpose: Support GM with operations and staff supervision.
Responsibilities:
Assist with hiring and onboarding.
Train and manage budtenders.
Oversee inventory, scheduling, and daily compliance procedures.
Fill in for GM as needed.
Shift Supervisor / Lead Budtender
Purpose: Lead the front-of-house team during shifts.
Responsibilities:
Oversee sales floor, cash handling, compliance, and inventory during shift.
Assist customers and resolve service issues.
Train budtenders on shift tasks and compliance routine.
Budtender / Retail Associate
Purpose: Be the primary customer interface; educate and serve adult-use customers and patients.
Responsibilities:
Greet and assist customers; verify IDs and comply with MA age requirements.
Provide product recommendations and explain consumption options.
Run POS sales, restock displays, and keep floor organized.
Complete all state-mandated training and maintain compliance.
Inventory Specialist / Retail Inventory Associate
Purpose: Track and manage inventory flow from deliveries to sales.
Responsibilities:
Verify deliveries and reconcile with manifests.
Use METRC and POS systems to maintain accurate counts.
Assist management with ordering and stock forecasting.
Security Personnel
Purpose: Protect people, product, and compliance with state security requirements.
Responsibilities:
Control access to secure areas.
Monitor cameras and conduct regular safety patrols.
Assist in emergency procedures.